FAQ

Frequently Asked Questions

FAQ

Frequently Asked Questions

If you can't find the answer, please shoot us an email and we'll be happy to help you. 

 

No. Category Question Answer
1 General What's the pricing? Our basic plan is $97/month which includes 1 admin seat and 10 affiliate seats.
We also have a Pro-Plan at $497/month with 7 agent seats and 50 affiliate seats.
More information can be found here: https://richie.ai/pricing
2 General Am I able to change my Richie password to something I’ll remember? Where? Once you update your email settings, just do ‘Forgot my password’.
3 General I already have a smtp.com account with an established reputation. I would like to use that instead of SendGrid. How do I do that? Go to System Settings >> Settings >> Email Settings >> Pick your email provider. We currently support Mailgun, Mailchimp (Mandrill), Brevo, SendGrid, and Gmail.
4 General Are you also a commercial finance broker or only a Saas company? We do not provide lender access or operational support since June 2023. So we are only a saas company.
5 General I have a domain with google, can that be used for the page? Domains - you can connect to the most of domain providers, including Google Domains
6 General Does the system automatically send the submissions to my funders or do I select them based on the criteria every funder has or is that automatically done? It will highlight lenders that are a good fit for your file, but you submit files manually.
7 General is there a trial I can get to get a feel for the product from the inside before committing? Unfortunately, we do not provide trial at the moment.
8 General Does the CRM automatically fill in the results of the submission example decline etc? It will not automatically fill the results, the results will have to be uploaded manually by you at the moment,
9 General Does it have email marketing capability? No email marketing capabilities, and we do not plan on going into outside marketing, our primary objective is to help scaling brokerage shops better manage their day-to-day ops and submissions
10 General Does Richie include access to a network of lenders? We currently do not offer access to our lender network.
11 General What about once the application is finished? We don’t want to send an email saying we are processing an application until it is fully submitted and that is what the AWeber email says. we do not have a direct aWeber integration, hence we cannot create a subscriber inside AWeber for you. What you could do as a workaround is:

once an application is started inside Richie AI, we fire a Zap request to Zapier (assuming you connected Richie AI to Zapier)
from there, you can send the Zap to AWeber and add the application to AWeber.
handle the rest of your marketing automation inside AWeber via Zapier
That would be the only way for now, but in my opinion, it would be as efficient
12 General Does the commission split on the pro plan? We actually no longer provide access to lenders. We discontinued the Loan Operations side, and only provide software for Medium-size brokerage shops.
We provide brokers with all the technology they need to start and scale their business, including:
- a website
- a loan application management system (CRM)
- a merchant portal
- lender submission technology (just the technol
13 Integration A trend we are going to see more of is lenders requiring that a app be subbed either through manual entry in a portal or API. Am I able to connect via API to a lender? The system is able to send an email submission, but not yet an API submission. We are actually planning on having some submissions done via API in the future (mid 2024) with a select number of pre-installed lenders.

We are, however, able to receive submissions via API and also provide webhooks with submissions for Zapier. So you can technically create a zap on Zapier for an API submission, if you can create Zaps yourself. We do have api submissions on the enterprise plan.
14 Integration How to connect Richie AI system with Zapier seamlessly https://richie.ai/blogs/richie-ai-zapier-integration
15 Integration Richie AI isn’t listed as an app on Zapier. How am I addressing that? The Richie AI application is available inside Zapier, just not on their marketplace.
16 Integration If a funder has a portal where we fill out the info and then upload the statements, we need to connect an API in order to make the submission. We Currently, we do not do not offer API submission as of now, but having an open API in the future is our plan. So you can build the webhooks yourself.
17 Merchant Services Are we able to make customizations to the application? For example we would need an additional dropdown added to the application. We offer 18 different financing options and would like the merchant to be able to select the one they are interested in applying for. The application is not customizable on the basic and the pro plans. It is customizable on the Enterprise plan. However, if we are only referring to products (financing options), it is scheduled to be released in Richie 1.07 around February 20th. You will be able to either remove or add financing products to the application.
18 Merchant Services Is the merchant able to log into the portal and see every offer that we have received or are we able to restrict to those that we want them to see? Offers are uploaded by you and you can decide on which offers to show to your merchants. We do not provide lender access.
19 Merchant Services When the merchant fills out the application is it saved in a format for funders to receive or do we need to download? Does it let the merchant sign the application? About digital signature:
When your merchant fills out the application we record a timestamp and the IP address which both serve as the digital signature. No additional merchant signatures are required. That is sufficient for 99% of the lenders. We worked like that ourselves since 2019 and have 97 brokers whose lenders also accept it.

Nevertheless, you can download a PDF file from Richie AI and have your merchant double-sign it if necessary (very rarely).

When you submit the file from inside Richie AI it sends a submission package to the lender of your choice:

The submission package includes:
- The application form in PDF format with the IP address and the timestamp
- Statements that your merchant attached
- Additional info from the application

You can also submit the package to yourself in case you have to send it to a portal or forward it to others if necessary.
20 Merchant Services When you show the merchants back office how do they see the offers and terms if I am using my own funders? Yes, the system allows you to upload your own offers and show them to your merchant. In fact, we do not offer access to our lender network anymore.
21 Merchant Services How does the masking the merchants info work when we send it to the funder if they don’t have the correct # for funding call or email for contracts? The primary goal of masking the phone is to protect the merchant at the submissions stage, not at the funding stage. You can provide the real number to the lender at the funding stage.
22 Website How can I view what the landing page websites are or do I have to wait to join? Here are the templates:
- Default: https://demo.richie.ai/ -
- Sign up from the front page: https://demo.richie.ai/alternative
- Fresher look: https://demo.richie.ai/innovative

- Example where no landing page is used, the broker uses his own landing page, click Apply Now to see the Richie application: https://capitalforbusiness.net/

The large text on top and the Hero image are customizable meaning you can change them.
23 Website I want my subdomain to load only the Richie application (not the entire website). What URL do I need to put into CPanel for the CNAME? Very easy to accomplish, just go to System Settings >> Landing Page >> Template >> Application only. It will make the application as the root page.
24 Website The affiliate section does this include 10 affiliate links with the basic package that would bring the merchant to my website and would track it for my referral affiliate? Yes, see the demo video: https://youtu.be/D6nzJxFCjxM?si=-oljXjmA11fEZ704? It explains how affiliates see their submissions.
25 Website Are there website templates to choose from? Yes, there are a couple of templates to choose from. You will be able to move us to a subdomain in the future and use your own landing page as you scale.

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@richie | Apr 11, 2024

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